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Awaiting Order Arrival

How can I track my order?

Once your order is shipped, you can check your order status in your Benny’s account.

My order hasn’t arrived yet. What should I do?

Shipping times vary by retailer. First, check your tracking info. If it’s delayed, contact the retailer directly or reach out to our support team for guidance.

Can I change the shipping address after placing my order?

Shipping addresses cannot be changed after checkout. Please double-check details before confirming your order.

What if my package is lost or damaged during delivery?

Contact the retailer immediately for a replacement or refund. Benny’s can assist in connecting you with the retailer if needed.

Ordering & Payment

What payment methods does Benny’s accept?

We support major credit/debit cards and PayPal via our partner retailers. Payment is processed securely by the retailer.

Can I cancel my order after placing it?

Orders can only be canceled according to the retailer’s cancellation policy. Check your confirmation email or contact the retailer directly.

Is it safe to enter my payment details?

Yes. Benny’s does not store payment information. All transactions are processed securely by trusted retailers.

Can I apply discount codes or coupons?

Yes. Enter valid promo codes at checkout on the retailer’s site. Benny’s may highlight exclusive deals or coupon links when available.

After sales

How do I contact the retailer after purchasing?

Your order confirmation email includes retailer contact info. You can also reach out to Benny’s support for guidance.

Who handles customer service issues?

Benny’s is a product discovery and deal platform. Customer service, returns, and order issues are handled by the retailer.

What if I received the wrong item?

Contact the retailer immediately for a replacement or return. Provide your order details for faster resolution.

Can I leave a review for the product?

Yes, you can leave reviews on the retailer’s site. Benny’s also allows you to rate deals for community insights.

Refund

How do I request a refund?

Refunds are processed directly by the retailer. Follow the instructions in your order confirmation email or on the retailer’s website.

How long does it take to receive a refund?

Refund times vary by retailer and payment method, usually within 5–15 business days.

Are there any fees for refunds?

Benny’s does not charge fees. Refund policies depend on the retailer’s rules.

What if my refund isn’t processed?

Contact the retailer first. If needed, Benny’s support can guide on resolving the issue.